Buyer Disputes

Posted ByAgent 1

Msanii HOUS will gladly mitigate any issues or concerns that our partners are unable to address. Should you have a dispute with one of our partners, please go to and open a ticket. You can then select the appropriate option and fill in the form.

Please provide detailed information as to the nature of the dispute. Once we receive your ticket, Msanii HOUS will investigate the issue with the partner involved. We will respond within 12-48 hours to confirm that we have received your dispute ticket.

Examples of disputes include:

  • Not receiving your artwork and the partner is unable to address the issue
  • Your artwork was damaged during shipping and the partner hasn't provided a response
  • The artwork listed and pictured was not what you received.

Once the investigating process is complete, we will contact you with the next steps, so as to assist you in resolving the dispute as soon as possible.

** The time is base on UTC timezone