Msanii HOUS will gladly mitigate any issues or concerns that our partners are unable to address. Should you have a dispute with one of our partners, please go to https://msaniihous.support/ticket/open.html and open a ticket. You can then select the appropriate option and fill in the form.
Please provide detailed information as to the nature of the dispute. Once we receive your ticket, Msanii HOUS will investigate the issue with the partner involved. We will respond within 12-48 hours to confirm that we have received your dispute ticket.
Examples of disputes include:
Once the investigating process is complete, we will contact you with the next steps, so as to assist you in resolving the dispute as soon as possible.