What if I want to return my artwork?
All returns must be arranged with the partner from whom you purchased your artwork.
Please be assured that our partners are provided with the proper guidelines and best practices to structure their return policy. You will need to comply with your specific partner’s return policy. Each partner's policy will include important information including who will be responsible for return shipping costs, how to return damaged artwork etc.
In the unfortunate event your purchased artwork arrives damaged, rest assured that all our partners are required to insure their work. They will therefore be able to assist you in recovering your payment via their insurance claim. Refunds will include the full price of the artwork plus any taxes applied, and will be processed back to your original form of payment.
Please note that our partners will not accept any artwork that has been altered in any way after purchase.
We will gladly mitigate any issues or concerns that our partners are unable to address. For further assistance, please go to https://msaniihous.support/ticket/open.html and open a ticket. You can then select the appropriate option and fill in the form. We will respond within 12-48 hours.